Facebook comments moderation is a vital part of community management, helping you keep your brand’s page free from harmful content that can damage your reputation. But managing comments on Facebook can be a difficult task, especially if you’re dealing with high volumes of spam and offensive language. Having the right tools and a solid team in place will help you moderate Facebook comments faster, more efficiently, and ensure that your responses align with your overall customer service strategy.

What is comment moderation?

A good facebook comments moderation tool should make it easy to delegate comments to different members of your team and give them custom workflows for each type of question or issue that comes up. This will save you time and eliminate back-and-forth between team members, giving you more time to focus on building engagement with your fans. If your app provider also allows you to tag specific comments, it’s even easier to sort through and find the content you need to respond to.

To that end, Facebook is introducing new comment moderation tools to make it easier for creators to manage their conversations on the platform. The company will soon allow creators to search for comments by emojis, commenter names and dates on posts, as well as take bulk actions to hide or delete them. It’s also introducing profanity keyword blocking tools, and user suspension/banning controls for live videos. In addition, it’s testing a new way for creators to access support from Facebook when they need it.